Call the Animal Shelter at 668-8382. Please leave a voicemail if the attendant is not on shift.
What is the status on debit/credit machines versus coin parking meters?
As of Summer 2016, Bylaw Services has been working on adapting to recent changes to the Yukon Summary Convictions Act. The City along with other stakeholders provided input on a variety of items in the new act, including:
the ability to allow for electronic signatures on tickets; and
improved ticket court processes
The Yukon Summary Convictions Act will come into force in 2017 at the earliest. Until this happens, Bylaw Services is unable to purchase new meters / devices, as changes will likely take place in ticket processes.
In the near future, Bylaw Services hopes to be able to purchase cost-effective machines which will allow for modernized features such as "pay by phone".
Is there a planned update to the Downtown Parking Plan?
As of summer 2016, it is City Administration's intent to submit a request for budget to update the 2011 Parking Management Plan in 2017. The Plan itself calls for a 5 year review.
What is the Electronic Funds Transfer form?
The EFT form (also known as a Direct Deposit form) is for any new or existing vendor that wishes to be paid via electronic funds transfer rather than cheque. The form can be found here.
Why a curbside recycling program?
Recycling is an essential component of the waste management system. Waste management is no longer one black bag, it means source separating into organics, recycling and regular garbage.
The costs of recycling are greater than the revenue generated. This puts unsustainable financial pressure on local recycling processors. A curbside recycling service would provide processors with funding to continue their services. Without dedicated funding, Whitehorse residents and businesses either have to accept increased taxes or tipping fees to pay for recycling, or accept that there is no recycling in Whitehorse.
A City-administered residential curbside recycling program would fund the collection, processing, and transportation of recyclables from the residential sector. Only households on the current waste and organics collection would have this service added to their utility bill, meaning no tax dollars would be used for the program.
Why is the price of curbside recycling $17/month?
This is a new program and is covering the full cost of transportation, collection and processing of residential recycling. Up until now, the true cost of recycling has not been paid by our citizens and thus it feels like a large increase. This contract secures recycling for the residential sector. Also, when combined with the black and green carts, the total utility is $28/mth. There are several communities that pay this and even more for 3 stream collection. See attached chart in the next FAQ.
How much does curbside collection cost in other parts of Canada?
The following table displays monthly costs of curbside collection and funding in Western Canada, in descending order.
Whitehorse currently has 2 stream curbside collection which is garbage and compost. Costs are low, compared to other jurisdictions in Western Canada.
Whitehorse would become a 3 stream system if recycling blue bins were added.
In Southern Canada, mixed recyclables in curbside collection systems are recycled and repurposed near end markets, which means there is far less travel or transportation required for processing. This is one important reason why Whitehorse would incur a higher than average cost for 3 stream curbside waste management.
Additionally, the Yukon Territory does not have extensive Product Stewardship/Extended Producer Responsibility programs (essentially eco-fees) for products like packaging and printed paper, which differs from British Columbia and increasing parts of Canada. Product stewardship provides up-front funding for materials to be recycled at the end of their useful life. Without this funding model, all collection and processing costs become the responsibility of consumers, recyclers and the municipal government.
*PPP means Packaging and Printed Paper – Managed by Multi-Materials BC, a Stewardship Organization that funds and implements collection and disposal of curbside recyclables for municipalities in BC.
Cost per month
(Materials Recovery Facility)
Recycling drop-off depots
12 Big bin events (Bulky Item Drop-Off)
Port Moody, BC
Whitehorse, YT (3 Stream)
Garbage/Recycling/ Organics (Spring 2017)
Port Coquitlam, BC
Household Hazardous Waste
Private recycling for $15/mo
Bulky Item Collection
Bulky Item Collection
6 Recycle depots
Prince George, BC
Garbage/Recyling (Spring 2017)
(waitlist for PPP)
Summerland , BC
Garbage/Recycling/Seasonal Yard Waste
Whitehorse, YT (2 stream)
Why is the City considering a curbside recycling program when most of the waste comes from the ICI (institutional, commercial, industrial) sector?
The ICI sector in Whitehorse is doing their part to help increase waste diversion. The Solid Waste Action Plan (SWAP, adopted in 2013) focused on waste diversion from the ICI sector. The first phase of implementation of the SWAP led to a 44% increase in cardboard recycling, the collection of 2000 tonnes of organics in 2015 from businesses, and contributed to a 20% reduction in waste being landfilled. The City is moving into the second phase of the SWAP, which involves strengthening the requirements for businesses to source-separate their waste, which we anticipate will lead to even more waste diversion from businesses. Right now, the City is changing the Waste Management Bylaw to ensure that businesses take responsibility for their waste and are encouraged to source separate as much as possible.
These efforts by the ICI sector are part of helping recycling. As businesses start to pay the full costs of the recycling services they need, the recycling processors generate revenue to keep recycling. However these efforts are not enough to ensure recycling can continue.
Curbside recycling would guarantee recycling from the residential sector can continue. Because it would be a contract with the private sector, it would ensure dedicated funding for recycling in order to stabilize the recycling processors. Without dedicated funds either via a stewardship program or increased taxes or tipping fees (see FAQ “what else can be done to stabilize recycling?”), the recycling processors may discontinue their recycling services.
If the recycling processors do not receive dedicated funding, they may not continue to operate. This means both the residential and ICI sectors will not be able to recycle.
What else can be done to stabilize recycling?
Ideally the City (and all Yukon communities) would have stewardship programs, placing a surcharge on products at point of sale to pay for the recycling of that product (just like pop cans or tires now). When products are funded up front, municipalities no longer have to pay to recycle or dispose of those products. Stewardship programs are a territorial responsibility and out of City control.
Until stewardship programs are in place, the City has to find funding for the processors, or there is a risk they will discontinue recycling. Increased funding options could include: a direct tax increase, tipping fee increases or a contracted curbside recycling program. The faster the territorial government establishes stewardship, the less pressure there is for the City to increase fees and taxes.
Prior to moving forward with the curbside collection RFP, administration provided a number of options to the previous City Council. Those options included everything from a full scale facility to no support at all for recycling. If Council decides not to pursue the curbside collection program, then administration will seek direction from Council on how to proceed.
What are stewardship and EPR?
These are programs where a small surcharge is added up-front to a product and that fee goes to ensure proper disposal of that item at end of life. For example, in the Yukon there is a small surcharge on beverage containers. When you bring your beverage container back to a recycler, you get half that fee back as a refund, and the other half goes to ensure that beverage container is recycled. This provides much-needed revenue to recycling processors and depots. The Yukon also has a program like that for tires.
Beverage containers and tires are two examples of stewardship programs. That means that they are administered and operated by the government.
Extended Producer Responsibility (EPR) is very similar to stewardship, except it’s run by industry. For example, in the case of beverage containers, it would be manufacturers of beverages (like Coke and Pepsi) that would administer and operate the program. This means that manufacturers have a financial incentive to ensure their products have less waste and are affordable to recycle.
Most provinces across Canada have either stewardship or EPR programs to fund recycling (and also proper disposal of hazardous wastes like CFL light bulbs). When stewardship or EPR programs are in place, it takes the pressure off municipalities to pay for recycling and proper disposal – which means utility fees and tipping fees don’t have to pay for these services.
YG has just made changes to the Beverage Container Regulation and Designated Materials Regulation. Will this help pay for recycling?
The changes to the Beverage Container Regulation and Designated Materials Regulation mean that YG added dairy (and dairy-like) products to the BCR and electronic waste to the DMR. That means that when you purchase these materials, the cost of purchase will include an upfront fee that is used to pay to manage the disposal of these products at end of life. Expanding the BCR and DMR is a positive step, as stewardship programs are the best way to fund recycling and proper disposal of many materials. However, these changes to these Regulations will have a very limited impact on the stability of the recycling industry in the Yukon. Recyclable products covered under the BCR only make up about 10% of materials that can be recycled; that means 90% of materials do not have dedicated funding. These changes will have almost no effect on the City’s ability to recycle residential blue box materials.
How much did local recycling processors receive in 2014 and 2015?
The City has an annual budget of $150,000 for Diversion Credits, which are paid to recycling processors for the materials they recycle. The City pays $75/tonne, to a maximum of $150,000/year (which equals 2000 tonnes). In 2014 the processors recycled more than 2000 tonnes, so City Council approved a budget amendment to increase the budget for 2014 to $207,300. In 2015, the City did not pay more than its $150,000 budget for Diversion Credits, and recycling processors recycled about 3330 tonnes. It is estimated that it costs approximately $400/tonne to recycle materials.
I take my recycling to the processors for free. Why pay?
Recycling is not free. If you pay a City utility bill, pay tipping fees at the Waste Management Facility, buy beverages (via deposits), or pay taxes in Yukon, you are paying for recycling. Without ongoing government subsidies, local recycling processors may not be able to continue recycling.
With money from commodities, plus Yukon Government and City diversion credits, isn’t there enough money to process and ship recyclables?
No, both processors still cross-subsidize the profits they make from their BCR depots and contract for services, to pay for recycling the vast majority of household recycling. YG diversion credits have helped keep the processors from shutting down in the short term. YG has committed to paying Diversion Credits until March of 2017. Recycling needs a long term stable funding source.
The Whitehorse Blue Bins already has a voluntary service; why not leave it for private business?
Not all households will sign up for a voluntary recycling program, which limits the amount of funding available. Without additional core funding, recycling processors may not be able to continue accepting non-refundables. If recycling is not available in Whitehorse, the only option is to landfill those materials. This is an expensive option, with costs passed along to ratepayers.
A City curbside recycling program would create a sustainable funding source for residential recycling, and would be contracted out to the private sector. The City released a Request for Proposals to the private sector in which Whitehorse Blue Bins had the opportunity to put in a proposal. Through this process, a curbside recycling collection would be operated by the private sector.
Will a City administered curbside recycling program put private businesses out of service?
A City curbside recycling service would impact the private sector and some businesses may have to adjust their business model to adapt. There are many opportunities for additional services in the commercial sector (90% of Whitehorse waste is not residential).
For those businesses who are awarded the curbside recycling collection and processing contract, this would mean five to eight years of guaranteed core funding.
Why did City administration recommend not awarding the curbside recycling RFP?
Based on a 2014 study, it was estimated curbside recycling would cost approximately $15/household/month (the range published in the study was $15-$17). The cost quoted from the private sector (in response to the City’s RFP) was $16.75/household/month, which was greater than the $15 estimate. For this reason, City administration could not recommend proceeding with the project.
Why is the City proposing that glass not be picked up as part of the service?
If glass beverage containers break during collection, they are not eligible for a refund and therefore represent lost revenue to the contractor.
Other than beer bottles, which are re-used, there is no economical recycling solution for glass. Currently glass is crushed and used mostly for landfill cover.
There are safety concerns for contractor staff such as broken shards of glass and risk of injury. Including glass in a curbside service would require additional precautions by the contractor and will likely increase the cost of the service.
If a city wide curbside recycling collection is implemented, residents are encouraged to continue recycling glass, via drop-off, at one of Whitehorse’s local processors. Certain glass beverage containers are reused up to 18 times by our local breweries. Other glass items are crushed and taken to the landfill to be used as alternate daily cover, which reduces litter and the amount of soil needed to cover the landfill at the Waste Management Facility.
Why is the City proposing that styrofoam not be picked up as part of the service?
The current proposal does not include Styrofoam. Styrofoam balls and pieces unbagged in a blue box creates potential for more wind-blown litter. Furthermore Styrofoam is expensive to process and inert in a landfill.
If contractors feel they can process Styrofoam cost-effectively, they are able to suggest alternatives in their responses to a Request For Proposals.
If a city wide curbside recycling collection is implemented, residents are encouraged to continue recycling styrofoam, via drop-off, at one of Whitehorse’s local processors.
Is the City working on other initiatives to divert waste from the landfill?
The residential sector accounts for 10% of the waste in Whitehorse; the other 90% comes from commercial sectors. Staff are actively working on implementing the 2013 Solid Waste Action Plan (SWAP), which targets programs and policies to increase waste diversion from those commercial sectors. Projects include:
Commercial organics collection has been developed, now diverting 22 tonnes/week
Cardboard, clean wood waste, and organic waste for food service businesses are now controlled
The compost facility has increased its capacity and is offering better compost quality
The landfill is monitoring unsorted loads
Technical assistance is provided to commercial customers who need diversion support
Diversion Credits have been increased and payments are now quarterly
How do I know I'm on a Low Floor bus route?
All bus routes and buses are now low floor accessible buses. Learn more here.
Do I have to ride all around the Transit loop to get back?
The new loop based system offers flexible options for all riders with shorter ride times in most cases. Take a look at your route and see if there is a stop across the road from where you got off.
For example, if you went from Riverdale to the Canada Games Centre (CGC) on Route 2, there is no need to get back on at the CGC and ride the loop all the way through Copper Ridge before heading back to Riverdale. Instead, cross Hamilton Blvd at the CGC and catch the bus at the Hamilton and Valley View stop.
The new bus system features a transfer zone along 2nd Avenue from Rotary Park to Industrial Way. Riders can transfer from their bus to any other bus along this zone. If you need to transfer, ask your driver for a transfer slip when you get on the bus. It is important to note, to have a seamless tranfer you should get off at transfer zone stop furthest from where you got on. For example, if coming from Riverdale to transfer to Yukon College, get off at the Industrial Road stop, rather than Rotary Park.
The Operations Department is responsible for snow and ice control on approximately 300 lane kilometres of roadways within the municipal boundaries. The exception is the Alaska Highway, which is maintained by the Government of Yukon.
Why is the City moving to an electronic bidding process?
The City is reviewing our procurement process and looking at ways to streamline and modernize it. This includes our process for publishing and handling the paperwork associated with requests for documents (RFX). We are now testing an online system called biddingo.com. This system is widely used by municipalities across the country.
Q: What are the benefits?
A: An RFX can be an expensive thing, even in printing costs alone. There’s also the associated cost of managing and tracking all those documents. Biddingo.com posts all of the documents electronically, and allows for electronic tracking of the RFX documents, addendums and submissions. This is more efficient and it is a good way to make sure everyone gets the information they need.
Q: How much does it cost?
A: Businesses interested in an RFX posted on Biddingo can purchase the documents for approximately $35-$50 per project, or they can choose to purchase an annual subscription for $250, which gives unlimited access to all projects posted on Biddingo.
Q: When is this taking effect?
A: As of June 2015, the City has started to post projects on Biddingo. Not all projects will be posted online during this testing period. The City’s first project on biddingo.com is the RFP for the voting tabulators for the fall municipal election. Based on what we learn from the experience with Biddingo, we will decide how the City could use this bid submission processes for other projects.
Q: Where can I get more information?
A: The City will continue to post all RFX at whitehorse.ca/procurement. Our website will link directly to Biddingo if the RFX is posted online. An extract of the RFX will be posted at whitehorse.ca/procurement for prospective bidders to judge whether they are able to proceed with bidding. The City will continue our email subscription system that sends out bid alerts for contractors.
For more information, please email email@example.com call Lindsay Schneider, A/Financial Controller at 334-3404 or Brittany Dixon, A/Procurement Supervisor at 668-8641.
How does the City calculate changes in property tax revenues?
The tax revenue change attributable to property taxes as reported in the City of Whitehorse Annual Report is 7.12% for the past 6 years. This is different than the tax rate increase, which was 1.7% in 2014 and 2015. The change in tax revenues reflects a blend of community growth and mill rate changes.
Changes in total tax revenue can arise from increased growth in new land and new buildings and this growth is reflected in the Yukon Government’s property assessments. It is also reflected in increased costs to service the new areas.
According to the Statement of Operations, the major property tax revenue increase between 2013 and 2012 is an additional $2.42 million in property taxes caused by increased assessments due to growth in the community.
The remainder of the community’s property total tax revenue increase is attributable to the tax rate which can be found here.
Here is the information from page 10 of the 2013 Annual Report:
Average Annual Change
FAQ published February 2015
Is the City increasing my taxes for a city-wide curbside recycling collection?
The City of Whitehorse’s current waste management programs and operations are funded by a user-pay system (Waste Management Facility tipping fees and curbside collection utility charges). A city-wide curbside collection of recycling aims to be a user-pay, full cost recovery program that would provide funding to cover the costs associated with the collection, processing and transportation of recyclable materials generated from the residential sector. Only eligible users of this service would pay for the collection service, meaning no tax dollars would be used for the program.
What is Government Financial Reporting?
This guide by the Public Sector Accounting Board answers 20 questions about Government Financial Reporting.
Why was the recycling program design contract sole-sourced?
The City of Whitehorse is listening to the public’s concerns, and given the urgency of the recycling issue, and in the interest of expediting a solution, Council took the decision to sole-source the contract for a residential curbside collection program. Morrison Hershfield, an environmental engineering firm, has already completed initial work to this effect, and has a detailed and in-depth understanding of waste management in Whitehorse and Yukon.
The City of Whitehorse has worked with Morrison Hershfield on a number of reports including:
Landfill Full Cost Accounting Assessment (2012)
Construction and Demolition Beneficial Use and Diversion (2013)
Why is recycling going to cost households another $15/month when we already pay for garbage and compost collection?
Garbage and compost collection costs include pick up and disposal. Fortunately we have facilities in Whitehorse to handle these consistent materials thus no additional handling and transportation costs are needed. Recycling is a whole different ball game and the additional estimate of $15 per month per household is to include collection, processing and transportation to recycling facilities for specific material types. There are many types of recyclable materials, requiring multiple different processes which are often in different locations. Recycling processing facilities are located around the world, from Canada to the US to India and more.
The current method of recycling is unsustainable due to the cost of processing and shipping our recycling. Both recycling processors in Whitehorse (P&M Recycling Depot and Raven Recycling) have been offering recycling services without core funding for many years. Non-refundable materials (plastics, tin, Styrofoam, etc) have been collected free of charge and processing and shipping costs have been subsidized via revenue generated from refundable materials (beverage containers), selling recyclables to the market and diversion credits. However, this is not enough to cover processing and transportation costs.
I have been a dedicated recycler for years, why should I have to start paying for a recycling service?
The City of Whitehorse is a recycling community, but our current system of recycling is unsustainable. Unfortunately the costs of recycling non-refundable materials (plastics, paper, tin, Styrofoam, etc) are far greater than revenue generated from refundable beverage containers, commodity sales and diversion credits.
A curbside collection program would recover its own costs, creating a sustainable recycling system for Whitehorse.
Will I have to place my refundable bottles and cans in curbside recycling? I like to collect the refund or donate my refund to charity.
No, you can still donate your refundables to charities or bring them to a bottle depot for a refund.
A curbside collection program is being designed to handle mixed stream recycling, including refundable and non-refundable materials. The City recognizes that citizens return refundable items to collect their deposit and/or donate their refundable bottles and cans to charities, sports teams, our recycling depots and more.
Your donations support many local organizations, and we encourage citizens to continue recycling or donating their refundable beverage containers.
How do I register as a delegate for a Council Meeting?
How will recycling changes affect the Blue Bin Society?
As the City of Whitehorse works towards a sustainable future in the collection of recycling, the City is consulting with stakeholders. Our stakeholders are key in helping with the development of an efficient and sustainable recycling community in Whitehorse.
How will recycling changes affect curbside collection?
Your collection service will still include your black (garbage) and green (food and yard compostable waste) carts but the City is working to also include a recycling service. What that service will look like is in the development phase. Public input was gathered through our recycling survey.
Why do we have to pay for residential organics collection? Doesn’t the City profit from selling our compost back to users?
Compost operations currently cost the City $275,000/year. This cost is recovered through utility fees for the residential green cart collection service and from organic tipping fees of $36/tonne. More important than a money-making operation, creating compost from local organic material keeps this waste out of the landfill. As organics decompose in a landfill they create methane, a greenhouse gas that is more potent than carbon dioxide, and toxic leachate that pollutes ground water and the air. Separating organics from our waste reduces our contribution to climate change and at the same time allows us to create a valuable product: nutrient-rich compost.
Where can I take my recyclables?
Refundable and non-refundable recyclable materials can be taken to P&M Recycling Depot (Mon-Sat 9:00 am – 5:00 pm, Sun 10:00 am – 4:00 pm), Raven Recycling (http://www.ravenrecycling.org/hours-of-operation), the recycling bins at the Waste Management Facility (Mon-Fri 7:30 am – 5:30pm, Sat-Sun 9:00am - 5:30pm), or via a collection service with the Yukon Blue Bin Society.
Who repairs street lights?
Street lights belong to and are repaired by ATCO Electric Yukon. They can be contacted at 633-7000, or visit their website.
Who maintains/plows the Alaska Highway?
All highways, including the Alaska Highway running through Whitehorse, are maintained by Yukon Government Highways & Public Works. They can be contacted at 393-7193, or visit their website.
What is the City's YouTube channel?
The City of Whitehorse's YouTube channel is available here. Subscribe today!
What is the Super Pass?
Want to save money using the Canada Games Centre and Transit? Check out whitehorse.ca/superpass for more information!
What is the City's Google+ page?
The City of Whitehorse's Google+ page is available here. Follow us today!
The City of Whitehorse's LinkedIn page is available here. Follow us today!
How do I purchase Whitehorse pins?
Are you looking to purchase City of Whitehorse pins for an upcoming tournament, conference or event?
City of Whitehorse pins can be purchased at the Canada Games Centre. Please visit the reception counter. Pins are sold in bags of 25 for $10. Payment options include cash, debit, Visa or MasterCard, and recreation gift cards.
Visitors and residents can continue to receive a complimentary City of Whitehorse pin at the Yukon Visitor Information Centre. Only bulk pin purchases are available at the Canada Games Centre.
How do I apply for sickness or disability benefits?
Click here to view the forms applicable to City employees in this situation.
What do I need to do if I’m injured on the job?
The first thing to do is to report the injury. More information can be found on the Yukon Worker's Compensation Bureau website.
What do I need to do to add my partner or over-age dependent to my benefit plan?
Click here to view the benefit forms applicable to City employees in this situation.
I have a question about hours of work (or any other conditions of employment). Who do I ask?
Each department has its own section on the website, with contact information. These pages can be accessed through the Departments tab or through the Contact List. If you still cannot find what you are looking for, please provide feedback!