Citizen Survey

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The survey is used to find out how citizens feel about City programs and services. The survey helps City Council and employees assess what is working well and identify areas for improvement. City Council and staff also use the Citizen Survey results in their strategic planning process and policy review initiatives. The City has conducted the Citizen Survey approximately every two years since 1998. 

2017 Survey 

View the 2017 report now!

The survey is used to gauge public perception about City programs and services. It helps City Council and employees assess what is working well and identify areas for improvement. 

Approximately 1,000 randomly selected households were contacted by telephone between April 19 and May 18, 2017. This year the survey was conducted by the Yukon Bureau of Statistics (YBS).  A random sample of respondents residing in the City of Whitehorse were drawn from the YBS Household Survey Frame to participate in the survey. The survey was voluntary and confidential.

2014 Survey Results 

In May of 2014, the City surveyed 437 randomly selected households. This represented a random sample of Whitehorse citizens. The results were statistically accurate to plus or minus 5%, 19 times out of 20.

View the survey results here: 

For more information, contact Edward Duru, Policy Analyst at edward.duru@whitehorse.ca