Citizen Survey

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The City has conducted the Citizen Survey every two years since 1998. 

The survey is used to find out how citizens feel about City programs and services. The survey helps City Council and employees assess what is working well and identify areas for improvement. City Council and staff also use the Citizen Survey results in their strategic planning process and policy review initiatives.

2017 Survey 

Approximately 1,000 randomly selected households will be contacted by telephone between April 19th and May 31st. This year the survey is being conducted by the Yukon Bureau of Statistics (YBS).  A random sample of respondents residing in the City of Whitehorse will be drawn from the YBS Household Survey Frame to participate in the survey. The survey is voluntary and confidential.

The survey is used to gauge public perception about City programs and services. It helps City Council and employees assess what is working well and identify areas for improvement. 

Survey results will be shared with the public.

2014 Survey Results 

In May of 2014, the City surveyed 437 randomly selected households. This represented a random sample of Whitehorse citizens. The results were statistically accurate to plus or minus 5%, 19 times out of 20.

View the survey results here: 

For more information, contact Edward Duru, Policy Analyst at edward.duru@whitehorse.ca