FAQs

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  • Business & Technology Systems

    • How do I access maps of Whitehorse?

    • How do I find City facility hours?

    • How do I sign up for e-mail notifications?

    • What is the City's facebook page?

    • What is the City's Instagram?

    • What is the City's LinkedIn page?

    • What is the City's Twitter account?

    • What is the City's YouTube channel?

  • Bylaw Services

    • How do I find City facility hours?

    • How do I pay for a parking ticket?

    • How do I sign up for e-mail notifications?

    • How do I take the City’s ATV Safety Course?

    • How do I take the City’s Snowmobile Safety Course?

    • Is there a planned update to the Downtown Parking Plan?

    • What are property maintenance standards?

    • What is the status on debit/credit machines versus coin parking meters?

    • Where can I park downtown?

    • Where can I report lost, stray or found animals?

  • Canada Games Centre

    • Are drop-in activities open?

    • Are the arenas open?

    • Are you offering refunds for registered programs or bookings?

    • Can I bring a stroller on the CGC Track?

    • Can I register for a recreation program that has already started?

    • Facility Rentals

    • Fitness Classes

    • How can I get a copy of the current Active Living Guide?

    • How can I practice physical distancing and stay safe while at the CGC?

    • How do I book a City Facility?

    • How do I find City facility hours?

    • How do I find out about closures or cancellations before coming to the CGC?

    • How do I purchase Whitehorse pins?

    • How do I sign up for e-mail notifications?

    • How do I view Canada Games Centre schedules?

    • How do I volunteer my services?

    • Is the Aquatic Centre open?

    • Is the CGC increasing its cleaning of the facility?

    • Is there a CGC cell phone policy?

    • Membership Info

    • Monday, May 11

    • My child is not in the age range required for the recreation program. Are there exceptions?

    • Should I come to the CGC?

    • Summer Camps

    • Thursday, March 19

    • Tuesday, April 7

    • Walking Track

    • Wellness Centre

    • What do I do if I’ve lost something at the CGC?

    • What is a "Drop-In" recreation program?

    • What is happening to my membership?

    • What is the CGC policy on scents and how is it enforced?

    • What is the Super Pass?

    • What is your Withdrawal & Refund policy for recreation programs?

    • When is the CGC reopening?

    • Who can I speak to at the CGC?

    • Why do recreation programs get cancelled?

  • City Manager

    • How do I contact a specific City department?

    • How do I find City facility hours?

    • How do I sign up for e-mail notifications?

    • I am not in Whitehorse. How do I find out more about your city?

  • Communications

    • How do I contact a specific City department?

    • How do I find City facility hours?

    • How do I purchase Whitehorse pins?

    • How do I request Tourism / Visitor information?

    • How do I sign up for e-mail notifications?

    • I am not in Whitehorse. How do I find out more about your city?

    • What is the City's facebook page?

    • What is the City's Instagram?

    • What is the City's LinkedIn page?

    • What is the City's Twitter account?

    • What is the City's YouTube channel?

  • Engineering Services

    • How do I find City facility hours?

    • How do I sign up for e-mail notifications?

    • Who maintains/plows the Alaska Highway?

    • Who repairs street lights?

  • Financial Services

    • How do I access Property Tax and Utility information?

    • How do I apply for a grant?

    • How do I find City facility hours?

    • How do I pay for a parking ticket?

    • How do I sign up for e-mail notifications?

    • How do I view tenders and RFPs?

    • How does the City calculate changes in property tax revenues?

    • What is Government Financial Reporting?

    • What is the Electronic Funds Transfer form?

    • Why does the City do electronic bidding?

  • Fire Department

    • Can I apply for a full time fire fighter position?

    • How do I apply to be a Volunteer Firefighter?

    • How do I find City facility hours?

    • How do I volunteer my services?

    • Is there a social aspect to the Fire Department for Volunteers?

    • What happens if a Volunteer Firefighter gets injured at a fire?

    • Will I be paid for my work as a fire department member?

  • Human Resources

    • How do I apply for a City job?

    • How do I apply for sickness or disability benefits?

    • How do I contact a specific City department?

    • How do I find City facility hours?

    • How do I find out about the Union?

    • How do I learn about my benefits and RRSP?

    • How do I learn about safety on the worksite?

    • How do I sign up for e-mail notifications?

    • I am experiencing some personal or family issues. What should I do?

    • I have a question about hours of work (or any other conditions of employment). Who do I ask?

    • I'm getting ready to retire. Who will work with me to help me prepare?

    • What do I need to do if I’m injured on the job?

    • What do I need to do to add my partner or over-age dependent to my benefit plan?

    • Where do I find my collective agreement?

  • Land & Building Services

    • How do I access current rezonings?

    • How do I find City facility hours?

    • How do I sign up for e-mail notifications?

  • Legislative Services

    • Can I watch Council meetings on video?

    • How do I apply for a grant?

    • How do I find City facility hours?

    • How do I register as a delegate for a Council Meeting?

    • How do I sign up for e-mail notifications?

    • Where do I find Council bylaws and policies?

  • Operations

    • How do I find City facility hours?

    • How do I sign up for e-mail notifications?

    • How does road maintenance work?

    • How does snow removal work?

    • Who maintains/plows the Alaska Highway?

    • Who repairs street lights?

  • Parks & Community Development

    • How do I apply for a grant?

    • How do I book a City Facility?

    • How do I find a playground?

    • How do I find a trail?

    • How do I find City facility hours?

    • How do I sign up for e-mail notifications?

  • Planning & Sustainability Services

    • How do I access current rezonings?

    • How do I apply for a grant?

    • How do I find City facility hours?

    • How do I sign up for e-mail notifications?

    • Is there a planned update to the Downtown Parking Plan?

  • Recreation & Facility Services

    • Are drop-in activities open?

    • Are the arenas open?

    • Are you offering refunds for registered programs or bookings?

    • Facility Rentals

    • Fitness Classes

    • How can I practice physical distancing and stay safe while at the CGC?

    • How do I apply for a grant?

    • How do I book a City Facility?

    • How do I find City facility hours?

    • How do I purchase Whitehorse pins?

    • How do I sign up for e-mail notifications?

    • How do I view Canada Games Centre schedules?

    • Is the Aquatic Centre open?

    • Is the CGC increasing its cleaning of the facility?

    • Membership Info

    • Monday, May 11

    • Should I come to the CGC?

    • Summer Camps

    • Thursday, March 19

    • Tuesday, April 7

    • Walking Track

    • Wellness Centre

    • When is the CGC reopening?

    • Who can I speak to at the CGC?

  • Transit

    • Are dogs allowed on Transit buses?

    • Do I have to ride all around the Transit loop to get back?

    • How do I access Handy Bus services?

    • How do I find City facility hours?

    • How do I know I'm on a Low Floor bus route?

    • How do I plan a trip on Transit?

    • How do I sign up for e-mail notifications?

    • How do I transfer on Transit?

    • How much does it cost to ride with Whitehorse Transit?

    • What is the Super Pass?

    • Where do I buy a Transit pass?

  • Water & Waste Services

    • How do I find City facility hours?

    • How do I sign up for e-mail notifications?

    • Is the City working on initiatives to divert waste from the landfill?

    • What are stewardship and EPR?

    • What can be done to stabilize recycling?

    • What can I put in my bins?

    • Where can I take my recyclables?

    • Where can I view the 2014 recycling study?

    • Where do I find information on waste management?

    • Why do we have to pay for residential organics collection? Doesn’t the City profit from selling our compost back to users?

    • With money from commodities, plus Yukon Government and City diversion credits, isn’t there enough money to process and ship recyclables?