FAQs

Print
Press Enter to show all options, press Tab go to next option
  • Business and Technology Systems

    • How do I access maps of Whitehorse?

    • How do I find City facility hours?

    • How do I sign up for e-mail notifications?

    • What is the City's facebook page?

    • What is the City's Instagram?

    • What is the City's LinkedIn page?

    • What is the City's Twitter account?

    • What is the City's YouTube channel?

  • Bylaw Services

    • How do I find City facility hours?

    • How do I pay for a parking ticket?

    • How do I sign up for e-mail notifications?

    • How do I take the City’s ATV Safety Course?

    • How do I take the City’s Snowmobile Safety Course?

    • I frequently cycle in Downtown. How will this impact cycling?

    • Is there a planned update to the Downtown Parking Plan?

    • What are property maintenance standards?

    • What is the status on debit/credit machines versus coin parking meters?

    • Where can I park downtown?

    • Where can I report lost, stray or found animals?

    • Why did the City not put in a roundabout at Hamilton Boulevard and Thompson Road right away?

    • Why is the median and traffic circle designed the way it is?

  • Canada Games Centre

    • Are you offering refunds for registered programs or bookings?

    • Attending Your Activity

    • Can I bring a stroller on the CGC Track?

    • Can I register for a recreation program that has already started?

    • Cancelling An Activity

    • Cleaning

    • How can I get a copy of the current Active Living Guide?

    • How do I book a City Facility?

    • How do I find City facility hours?

    • How do I find out about closures or cancellations before coming to the CGC?

    • How do I purchase Whitehorse pins?

    • How do I sign up for e-mail notifications?

    • How do I view Canada Games Centre schedules?

    • How do I volunteer my services?

    • Is there a CGC cell phone policy?

    • My child is not in the age range required for the recreation program. Are there exceptions?

    • Physical Distancing

    • Pre-screening

    • Washrooms

    • Wearing a Mask

    • What do I do if I’ve lost something at the CGC?

    • What is a "Drop-In" recreation program?

    • What is happening to my membership?

    • What is the CGC policy on scents and how is it enforced?

    • What is the Super Pass?

    • What is your Withdrawal & Refund policy for recreation programs?

    • When is the CGC reopening?

    • Who can I speak to at the CGC?

    • Why do recreation programs get cancelled?

  • City Manager

    • How do I contact a specific City department?

    • How do I find City facility hours?

    • How do I sign up for e-mail notifications?

    • I am not in Whitehorse. How do I find out more about your city?

  • Engineering Services

    • Are the new cost estimates for sewer service close to 2017 estimate? ($100/metre)

    • Are we penalizing Hillcrest residents for defeating the last LIC?

    • Can you break down the private costs for Hillcrest in more detail? (What about Steelox houses that can't connect well?)

    • Does changing speed limits actually help road safety?

    • For Hillcrest, what would be the estimated 2021 (rather than 2017) LIC costs (average, low and high) given the existing LIC policy?

    • How and when might reconstruction of the Hillcrest neighbourhood happen?

    • How are the speed limit changes being considered set?

    • How do I find City facility hours?

    • How do I formally express my support, concerns, or objections to a reconstruction project under the new Local Improvement Policy?

    • How do I sign up for e-mail notifications?

    • How will the City study, monitor, and evaluate the project?

    • How will the considered speed limits be enforced?

    • I frequently cycle in Downtown. How will this impact cycling?

    • I frequently drive in Downtown. How will driving travel times be impacted?

    • I frequently use transit in Downtown. How will transit services be impacted?

    • I frequently walk in Downtown. How will this impact walking?

    • I had to pay an LIC for my street. Why do some people not have to pay?

    • I’m still paying for an LIC and I didn’t have any work done on my property. I didn’t want the LIC. Do I have to keep paying?

    • If I "Opt In" to get my water and sewer services replaced on my property and into my house, how does the LIC program work?

    • Is it better for me to "Opt In" to the program to install services to my property now? What if I "Opt Out" and choose to postpone replacing my water and sewer lines until I'm ready to do it?

    • Is lowering speed limits a substitute for redesigning the roadway?

    • Is there information available on the voluntary loan program? (e.g., years, interest rate, payment schedule)

    • So much effort and consultation went into the 2017 Hillcrest Reconstruction Design. Does this mean the City will be starting over from scratch?

    • The policy states that if I opt-in to the reconstruction project and have work done on my property by the City’s contractor, the City will not include re-landscaping or rebuilding of decks or patios as part of the restoration. Why?

    • What about major transportation planning considerations: one-way streets in Downtown, a second bridge to Riverdale, no left turns, advance left turn signals, protected left turn bays, etc.?

    • What about other enforcement measures: cameras, radars, automated enforcement, etc?

    • What about other road safety issues: aggressive driving, red-light running, jaywalking, etc.?

    • What are my options if I wanted a discretionary LIC but it is not supported by my neighborhood through the objection process?

    • What are the experiences of other cities with regards to speed limit reductions?

    • What is the difference between a traffic circle and a roundabout?

    • What is the purpose of this project?

    • What will happen to improvements such as landscaping and fencing that are in the City right-of-way?

    • Who maintains/plows the Alaska Highway?

    • Who repairs street lights?

    • Why are changes in speed limits only being considered for Downtown and not being considered for other areas of the City?

    • Why did the City not put in a roundabout at Hamilton Boulevard and Thompson Road right away?

    • Why do the speed limits being considered include so much signage?

    • Why is the City considering 40 km/hr on major arterial roadways and 30 km/hr on side streets?

    • Why is the City considering changing speed limits in Downtown?

    • Why is the City not considering retaining and enforcing existing speed limits?

    • Why is the median and traffic circle designed the way it is?

    • Why propose a discretionary LIC option in the new policy if people already look after the public land (like boulevards and greenbelts) around their properties?

    • Why was public money being spent on private side anyway?

    • Will accurate cost estimates for the private portion, if done by the City, be flushed out in the detailed portion of the design? When can homeowners indicate their “opt in/opt out” choice? How would that be done? Would these details be worked out once the policy is passed and put into place?

    • Will recirculating pumps be installed in my property, instead of a bleeder?

    • Will the City install my water services free of charge?

    • Will this result in more congestion (lower traffic flow)?

  • Financial Services

    • How do I access Property Tax and Utility information?

    • How do I apply for a grant?

    • How do I find City facility hours?

    • How do I pay for a parking ticket?

    • How do I sign up for e-mail notifications?

    • How do I view tenders and RFPs?

    • How does the City calculate changes in property tax revenues?

    • What is Government Financial Reporting?

    • What is the Electronic Funds Transfer form?

    • Why does the City do electronic bidding?

  • Fire and Protective Services

    • Can I apply for a full time fire fighter position?

    • How do I apply to be a Volunteer Firefighter?

    • How do I find City facility hours?

    • How do I volunteer my services?

    • Is there a social aspect to the Fire Department for Volunteers?

    • What happens if a Volunteer Firefighter gets injured at a fire?

    • Will I be paid for my work as a fire department member?

  • Fleet and Transportation Maintenance

    • How do I find City facility hours?

    • How do I sign up for e-mail notifications?

    • How does road maintenance work?

    • How does snow removal work?

    • Who maintains/plows the Alaska Highway?

    • Who repairs street lights?

  • Human Resources

    • How do I apply for a City job?

    • How do I apply for sickness or disability benefits?

    • How do I contact a specific City department?

    • How do I find City facility hours?

    • How do I find out about the Union?

    • How do I learn about my benefits and RRSP?

    • How do I learn about safety on the worksite?

    • How do I sign up for e-mail notifications?

    • I am experiencing some personal or family issues. What should I do?

    • I have a question about hours of work (or any other conditions of employment). Who do I ask?

    • I'm getting ready to retire. Who will work with me to help me prepare?

    • What do I need to do if I’m injured on the job?

    • What do I need to do to add my partner or over-age dependent to my benefit plan?

    • Where do I find my collective agreement?

  • Land and Building Services

    • How do I access current rezonings?

    • How do I find City facility hours?

    • How do I sign up for e-mail notifications?

  • Legislative Services

    • Can I watch Council meetings on video?

    • How do I apply for a grant?

    • How do I find City facility hours?

    • How do I register as a delegate for a Council Meeting?

    • How do I sign up for e-mail notifications?

    • Where do I find Council bylaws and policies?

  • Parks

    • How do I apply for a grant?

    • How do I book a City Facility?

    • How do I find a playground?

    • How do I find a trail?

    • How do I find City facility hours?

    • How do I sign up for e-mail notifications?

  • Planning and Sustainability Services

    • How do I access current rezonings?

    • How do I apply for a grant?

    • How do I find City facility hours?

    • How do I sign up for e-mail notifications?

    • I frequently cycle in Downtown. How will this impact cycling?

    • Is there a planned update to the Downtown Parking Plan?

    • Why did the City not put in a roundabout at Hamilton Boulevard and Thompson Road right away?

    • Why is the median and traffic circle designed the way it is?

  • Recreation

    • Are you offering refunds for registered programs or bookings?

    • How do I apply for a grant?

    • How do I book a City Facility?

    • How do I find City facility hours?

    • How do I purchase Whitehorse pins?

    • How do I sign up for e-mail notifications?

    • How do I view Canada Games Centre schedules?

    • When is the CGC reopening?

    • Who can I speak to at the CGC?

  • Strategic Communications

    • How do I contact a specific City department?

    • How do I find City facility hours?

    • How do I purchase Whitehorse pins?

    • How do I request Tourism / Visitor information?

    • How do I sign up for e-mail notifications?

    • I am not in Whitehorse. How do I find out more about your city?

    • What is the City's facebook page?

    • What is the City's Instagram?

    • What is the City's LinkedIn page?

    • What is the City's Twitter account?

    • What is the City's YouTube channel?

  • Transit Services

    • Are dogs allowed on Transit buses?

    • Do I have to ride all around the Transit loop to get back?

    • How do I access Handy Bus services?

    • How do I find City facility hours?

    • How do I know I'm on a Low Floor bus route?

    • How do I plan a trip on Transit?

    • How do I sign up for e-mail notifications?

    • How do I transfer on Transit?

    • How much does it cost to ride with Whitehorse Transit?

    • What is the Super Pass?

    • Where do I buy a Transit pass?

  • Water and Waste Services

    • How do I find City facility hours?

    • How do I sign up for e-mail notifications?

    • Is the City working on initiatives to divert waste from the landfill?

    • What are stewardship and EPR?

    • What can be done to stabilize recycling?

    • What can I put in my bins?

    • Where can I take my recyclables?

    • Where can I view the 2014 recycling study?

    • Where do I find information on waste management?

    • Why do we have to pay for residential organics collection? Doesn’t the City profit from selling our compost back to users?

    • With money from commodities, plus Yukon Government and City diversion credits, isn’t there enough money to process and ship recyclables?