FAQs

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  • Budget

    • How do I apply for a grant?

  • City Council

    • Can I watch Council meetings on video?

    • How do I register as a delegate for a Council Meeting?

    • Where do I find Council bylaws and policies?

  • Community Services

    • Can I apply for a full time fire fighter position?

    • How do I apply to be a Volunteer Firefighter?

    • What happens if a Volunteer Firefighter gets injured at a fire?

    • Will I be paid for my work as a fire department member?

  • My Property

    • How do I access Property Tax and Utility information?

    • How do I apply for a grant?

    • What are property maintenance standards?

  • Our Roads

    • How do I take the City’s ATV Safety Course?

    • How do I take the City’s Snowmobile Safety Course?

    • How does road maintenance work?

    • How does snow removal work?

    • Who maintains/plows the Alaska Highway?

    • Who repairs street lights?

  • Parking

    • How do I pay for a parking ticket?

    • Where can I park downtown?

  • Parks and Recreation

    • How do I book a City Facility?

    • How do I cancel an activity?

    • How do I find a playground?

    • How do I find a trail?

    • Is there a CGC cell phone policy?

    • What do I do if I’ve lost something at the CGC?

    • What is a drop-in recreation program?

    • What is your withdrawal and refund policy for recreation programs?

    • Who can I speak to at the CGC?

  • Tenders and RFPs

    • How do I view tenders and RFPs?

    • Why does the City do electronic bidding?

  • Transit

    • Are dogs allowed on Transit buses?

    • Can I buy transfers to other transit agencies through Token Transit?

    • Can I have a receipt for my pass purchase?

    • Can I request a refund?

    • Do I have to ride all around the Transit loop to get back?

    • How do I access Handy Bus services?

    • How do I know if my pass is active?

    • How do I transfer on Transit?

    • How much does it cost to ride with Whitehorse Transit?

    • I need help with the app! Who can help me?

    • I'm taking a group of students for a field trip. Rather than pay cash or buy paper passes, can I use the Token Transit app?

    • Is my credit card information secure?

    • Is there a record of expired passes?

    • What are the Codes of Conduct?

    • What happens to my account if I lose my phone?

    • What if my battery dies while my pass is active?

    • What is the Super Pass?

    • When do I need an internet connection?

    • Where can I learn about the Transit Master Plan?

    • Where do I buy a Transit pass?

    • Which passes are available on Token Transit?

  • Zoning