Bylaw Services

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The Bylaw Services Department is responsible for ensuring a safe and healthy environment for the citizens of Whitehorse. 

Bylaw Services Constables are responsible for investigating and enforcing the City bylaws. Some of the common bylaws are:

For a full list of the City's bylaws, click here.

If an offence is observed please contact Bylaw Services at 668-8317 or email Business hours are 8:30 am - 4:30 pm, for after hours please contact the trouble line at 667-2111.

In the event of officers performing service calls to private residences, we are asking residents to take extra steps towards keeping our staff safe. This includes, if possible, practicing social distancing and maintaining a minimum distance of 2 metres (6 feet).

As always, we ask that residents provide a clear route to the work site by removing any obstacles and tripping hazards, ensuring that stairs and crawl spaces are safe, and keeping animals secured in another area.

City employees may also take additional precautions such as wearing personal protective equipment.

We would like to thank residents for their patience and cooperation during this time.

To assist with your complaint, please provide as much information as possible. Providing the following information will help an officer in addressing the matter:

  • Date & time;
  • Location/addresses where violation is taking place;
  • Description of offence; 
  • Detailed description of the offender, vehicle or animal; and 
  • Your name and phone number (so we may get in contact with you to provide an update or gather more information to help us investigate the matter)

Please note Bylaw Constables are on duty from 8:00 a.m. to 9:00 p.m. on weekdays and 10:30 a.m. to 7:00 p.m. on weekends and Statutory Holidays.

NEW! Payment for traffic violation tickets issued under the Traffic Bylaw may be made online, in person, or by Visa or Mastercard over the phone. Please call City Hall at 667-6401 and a Customer Service Representative will assist you.

Animal licenses may be obtained at City Hall.

Bylaw Services is located at the Public Safety Building, 305 Range Road, Whitehorse, Yukon, Y1A 3E5.