CGC FAQ

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  • CGC General

    • How do I book a City Facility?

    • How do I view Canada Games Centre schedules?

    • What is the Super Pass?

    • How do I purchase Whitehorse pins?

    • How do I volunteer my services?

    • Can I bring a stroller on the CGC Track?

    • How do I find out about closures or cancellations before coming to the CGC?

    • Is there a CGC cell phone policy?

    • What do I do if I’ve lost something at the CGC?

    • What is the CGC policy on scents and how is it enforced?

  • CGC Play

    • Why is the Canada Games Centre switching to a new recreation system?

    • When can I log into the new recreation system?

    • How do I set up a new recreation account?

    • Is my new recreation account active right away?

    • Why doesn’t my partner see all the family members when they log into the recreation system?

    • I have an existing membership or pass in the old recreation system, what happens now?

    • I created my recreation account, but forgot my password. What do I do?

    • Do I need to have a recreation account to search for memberships, programs or facility availability?

    • I don’t want to register online for a recreation account. Can I register in person?

    • Which payment methods are accepted for recreation account signup?

    • What features does my recreation account offer?

    • I would like to speak with someone about my recreation account. How do I do that?

    • How can I verify/see what recreation programs my family members are currently registered in?

    • How do I register for a recreation program?

  • CGC Program Registration

    • Can I register for a recreation program that has already started?

    • How can I get a copy of the current Active Living Guide?

    • How can I verify/see what recreation programs my family members are currently registered in?

    • How do I register for a recreation program?

    • My child is not in the age range required for the recreation program. Are there exceptions?

    • What is a "Drop-In" recreation program?

    • What is your Withdrawal & Refund policy for recreation programs?

    • Why do recreation programs get cancelled?

  • CGC Reopening Information

    • Summer Camps

    • Facility Rentals

    • Are the arenas open?

    • Is the Aquatic Centre open?

    • What are the Phase 2 Pool modifications?

    • Membership Info

    • Walking Track

    • Wellness Centre

    • Fitness Classes

    • Are drop-in activities open?

    • How can I practice physical distancing and stay safe while at the CGC?

    • Is the CGC increasing its cleaning of the facility?

    • Should I come to the CGC?