CGC Responds to COVID-19

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Thursday, March 19

You may have already heard the CGC has temporarily suspended operations, as of 5:30 pm March 18, a decision by the Yukon Chief Medical Officer of Health.  I’m sure you have questions about your membership and we will try to answer them here.

CGC membership updates at this time:

  • Any membership expiring on or before April 15th will be withdrawn and the balance credited to your account.  Log into your whitehorse.ca/play account to view your transactions. 
  • All active memberships and passes will be extended for the period of time closed.  This will be added once it has been determined CGC can reopen.
  • Scheduled payments will not be adjusted.  If you do not want a scheduled payment to be processed, please contact cgcmembers@whitehorse.ca to request your membership to be cancelled.  You can sign up again once we reopen.  Cancellation requests can be back dated to March 19. 
  • Membership extensions will only be visible on your account after the CGC reopens.

 

Recreation staff are still working at this time, and will be answering phones and checking emails.  Our programming team is coming up with creative recreational alternatives and active living opportunities for everyone in the community.  

CGC staff are doing their best to respond to requests, so we thank you for your patience and will continue to monitor memberships throughout the closure.  We do not know when CGC will open, but we will be sure to get that information out to all members once confirmed through our website and our facebook page.     

Thank you for making City of Whitehorse Recreation part of your active lifestyle!

Wednesday, March 18

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Frequently Asked Questions

  • COVID-19

    • Are you offering refunds for registered programs or bookings?

    • What is happening to my membership?

    • When is the CGC reopening?

    • Who can I speak to at the CGC?

To see the latest response from the City of Whitehorse on COVID-19 click here.