Facility Rules & Regulations

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The City of Whitehorse’s Recreation & Facility Services Department operates environments that are conducive to the health, safety and well-being of people attending its facilities and programs. Everyone, whether working in or utilizing the City’s recreation facilities, has the right to be treated with courtesy and respect, and the obligation to behave in a manner that is respectful and courteous that does not disrupt the spirit of all participants, volunteers and staff or the operation of the facilities in any way. In general, behaviours must not discriminate, abuse, demoralize, or otherwise negatively affect others or their enjoyment of the facility.

The User Code of Conduct also applies to individuals who violate the guidelines in person, by phone, email, or other means.

General Facility Rules

By entering a recreation facility, you agree to abide by the User Code of Conduct. For the protection, safety and enjoyment of all city facility users, we ask that the following rules are followed:

  • Each of the meeting rooms or fields of play within the Recreation facilities have their own set of rules or safety standards, please follow them as posted.
  • Treat employees, patrons, volunteers, and property with respect at all times.
  • Lockers are for daily use only and items left overnight will be removed. The City is not responsible for lost, damaged, or stolen property.If it’s important to you, lock it up!
  • We aim to be a scent aware facility.Please think twice before spraying or applying strongly scented products.
  • Your membership card is for you only.Sharing your card with others may result in a suspension.
  • Permission is required in order to commercially film or photograph within the facility.Permission must be obtained a minimum of one week prior to capturing any images within the facility.
  • Photography and videography is prohibited in change rooms.
  • Food or beverages other than water are not permitted on fields of play, including the pool area.Glass bottles are not permitted in the Aquatics Centre.

Code of Conduct

The User Code of Conduct was created to promote appropriate and respectful behaviour and good sportsmanship within City facilities. The User Code of Conduct applies to all users, participants, rental groups, parents and spectators within City facilities. Anyone exhibiting unacceptable behaviour may be asked to leave the premises and suspension or termination of access may occur.

Expected Behaviour includes but is not limited to:

  • Treat others with dignity and respect;
  • Be polite and courteous using appropriate language;
  • Follow direction and/or instruction of staff and volunteers;
  • Use the equipment and facility in a safe and appropriate manner;
  • Shirts and shoes required unless participating in an activity that requires otherwise
  • Follow the facility rules as posted for each field of play, meeting room, or programming space.

Engaging in behaviour contrary to these expectations, particularly after being warned, may lead to a suspension or ban from the facility.

Unacceptable Behaviour includes but is not limited to:

  • Rude and disruptive behavior;
  • Roller blades, cleats, skateboards, bicycles, except where permitted;
  • Photographing or filming persons without permission;
  • Any behaviour that endangers the safety of any individual or group;
  • Any behaviour which a Canada Games Centre employee finds to be inappropriate, disruptive or abusive in the circumstances.

Prohibited Behaviour

The following activities are prohibited and anyone engaging in them will be banned from City recreation and cultural facilities:

  • Sexual and verbal harassment;
  • Possession, consumption or distribution of alcoholic beverages, and illegal substances;
  • Intoxication or impairment;
  • Smoking, vaping, or e-cigarettes;
  • Possession or use of weapons;
  • Sexual activity;
  • Public nudity;
  • Theft;
  • Vandalism;
  • Physical violence or threat of physical violence;
  • Loitering;
  • Solicitation;
  • Bullying, including offensive behaviours, jokes, or comments;
  • Use of obscene, vulgar, or threatening language or gestures in any manner to anyone at any time;
  • Loud inappropriate music;
  • Taunting of users, members, players, coaches, officials or other spectators by means of baiting, ridiculing, or the use of abusive or demeaning language;
  • Discrimination based on, but not limited to an individual or group(s) age, ancestry, colour, gender, mental or physical abilities, religious beliefs, and sexual orientation.

Age Regulations

SEE HERE our age access guidelines chart 


Children ages 9 years old or younger MUST be in the line of sight of a parent or guardian (18+ years).

Wellness Centre/Studio

Youth aged 13-14 years old must be in the line of sight of an adult at all times. Members must be 15+ years of age to use the Fitness Centre.

Children aged 12 years old or younger are not permitted.

Lions Aquatic Centre

Children ages 6 years old or younger MUST remain within arms’ reach of an adult at a ratio of 1 adult for every 2 children.

Youth ages 7 to 9 years old MUST be in the line of sight of an adult.

Children 10 years old or older may require a swim test.


Children ages 6 years old or younger MUST be within arms’ reach of an adult at all times.

Youth ages 14 or younger MUST be in the line of sight of an adult.

Child Play Area

Children ages 9 years old or younger MUST be in the line of sight of an adult.

Youth ages 10 or older are not permitted.