Snow and Ice Control

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Please be advised that the Robert Service Snow Dump will close for the season at 12 p.m. on Thursday, April 22 to all snow dump permit holders due to deteriorating conditions and safety concerns. Snow dumping will not be permitted in any other City snow dumps once the Robert Service Snow Dump is closed.

Work continues in the areas of Whistle Bend, Takhini, Ingram and Downtown. Snow removal crews are working in tandem with steamer crews to deal with drainage issues, and that work will continue into next week. Priorities continue to be flood prone areas and known problem drainage areas. If you observe major drainage concerns, please contact our Water and Waste department at 668-8350.

Keep at least 15 metres from crews and equipment. Watch for snow removal and advance warning signs. 

New snowfall or other unexpected delays may result in a street not being cleared of snow. Occasionally your street may be scheduled for clearing but it gets skipped. This usually happens when there are multiple vehicles parked on the street, slowing down progress clearing snow and ice. Crews rely on your support, and the support of your neighbours, to move your vehicles (and any obstacles) off the street so snow and ice can be cleared efficiently.

We use a 4 level priority system for snow and ice control in the City. As long as it’s snowing, crews will be focused on snow and ice control on priority 1 and priority 2 roads. The City allows priority 3 and priority 4 roads to pack to a hardened snow surface until such time as the snow can be completely removed and hauled away.

Snow and Ice

Click here to view our Snow and Ice pamphlet


What should I do? 

For information on your responsibilities for snow and ice control as a property owner or tenant, check out the Maintenance Bylaw. Its highlights are as follows: 

  • Businesses are required to clear snow down to the pavement on sidewalk and lane crossings by 11 am the day after a snowfall.
  • Residential properties are required to have snow removed from their sidewalks within 48 hours of a snowfall.

The Bylaw Department wishes to remind everyone that shovelling snow on the road or your neighbour’s property is not permitted, however, businesses can push the snow to the curb’s edge.

Please call 668-8317 for further information or questions on the Maintenance Bylaw.

What does the City do?  

The Operations Department is responsible for snow and ice control on approximately 600 lane kilometers of roadways within the municipal boundaries.  The exception is the Alaska & Klondike highways (owned by the Government of Yukon), and private developments.

Snow and Ice Control include:

The City operates with a limited snow removal budget and therefore must establish priorities to provide the greatest benefit to the majority of the travelling public. In setting priorities, consideration is given to criteria such as traffic volume, road classification, road geometrics, terrain, transit, emergency services, drift exposure, and drainage problems.

There are four priorities established under the City's Snow and Ice Control Policy:

  • Priority #1: freeways, major arterial roads, emergency routes, major bus routes, and roads with steep grades and during the spring melt areas with known drainage problems.
  • Priority #2: remainder of the arterial roads, remainder of the bus routes, major industrial roads, roads in the central business district, roads adjacent to schools and roads to City-owned facilities and emergency routes within Priority 2 zones.
  • Priority #3: all remaining roads.
  • Priority #4: City-owned parking lots and lanes.

When storms are continuous, or follow closely, one after another, operations will be repeated or continued on the highest priority until completed before moving on to the next priority.

Snow ploughing may result in windrows on both sides of the road. The clearing of windrows left in front of driveways is the responsibility of the property owner or the individual, company, or corporation affected.

Where occupants are infirm senior citizens or persons with disabilities that prevent them from removing the windrow, the city will plough in front of private driveways provided that a request is received from the occupant. Such windrows will be cleared after snow ploughing operations are completed in order of priorities listed.

When streets have been signed for snow clearing, motorists are reminded to remove all vehicles parked on the street. Vehicles that are not moved shall be towed away and the owner of the vehicle shall be responsible for all towing fees.

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