Our new recreation software, Play!

Our previous software is 20 years old and is no longer supported by its vendor so it is being retired. The new software provides improved functionality and is easier to navigate. Users can create an account and access programs, parks, memberships, passes, and bookings for multiple facilities all in the same account.

The new system is up and running as of October 2, 2019 and you can create your account today! Visit www.whitehorse.ca/play to start the process. Canada Games Centre Memberships and accounts are active now, Winter program registration begins December 10, 2019, and online bookings is coming soon. Information published October 2019. 

In your web browser (preferably Google Chrome or Firefox), visit www.whitehorse.ca/play. The process is simple and only takes a few minutes. You can create an account by clicking on the “Launch PLAY” button and then “Create an Account” button at the bottom of the “Log In” Box. Fill out the “Don’t Have a Login Yet?” page. Once all the fields have been completed, click the “Submit” button at the bottom. A new temporary password will be sent to your email address.  You can also add a default payment method to your account. 

Yes, you no longer have to wait for your new account to be activated.  You can even create all of the additional family members you want on your account.  Remember, family should only include those who are related and living at the same address. 

Each PLAY account can only have one client designated as the “primary” client.  The primary client is the only one who can register and change the information for others on their account.

You can create your new account online, then visit Canada Games Centre reception to have your new picture taken and then receive your new membership card. Or we can create your new account for you. 

Keep in mind that we have roughly 3,000 active members that need to be moved, so it might take some time. We truly appreciate your patience and understanding during this transition time.

Show your old CGC membership card so staff can look up your previous account and membership.  Your available credit will be transferred to your new account, and you can choose which membership option you would like in PLAY. 

Information published October 2019

If you have misplaced your password, use the “Forgot Password” link on the login page, and instructions will be sent to the email address on your account.

No. You can still search and view the information at www.whitehorse.ca/play. However, if you would like to register for a program, purchase a membership, or reserve a facility online you need to have an online account.

Yes, you can still register for recreation services in person or over the phone by calling the Canada Games Centre.

Online, we accept MasterCard, VISA or a Debit Card

In person we accept cash, MasterCard, VISA, or Debit (as well as Cheques, Recreation Gift Cards and Purchase Orders) - please visit the Canada Games Centre during regular business hours. 

There is no exchange rate for US cash.  American Express is not accepted. 

Here are some of the things you can do with your PLAY account:

• Save MasterCard, VISA or bank account information on your account for future purchases, through our secure and encrypted payment service.
• View transaction history, and reprint receipts.
• View current account credits, or balances owing.
• Manage your personal information including name, address, phone number, email address.
• Create and link members of your family under one account.
• View family schedules and stay on top of when who needs to be where for what program.

What else can I do?

• View, search, and find information on programs and services.
• Register and pay for courses in one easy transaction.
• See available times for bookings in City facilities, parks and campsites.
• Request rentals and bookings at certain facilities and outdoor spaces.

What can’t I do?

There is always background work that needs to be completed by Administration, so there are a few things you will not be able to do including:

Withdraw from a course

We often have people on waitlists that need to be contacted as quickly as possible to fill any open spots in the program. There are also withdrawal and other administrative fees that may be applicable if you withdraw from a course. Let us know if you need to withdraw, and we’ll take care of it for you.

Remove someone from your account

There is a lot of behind the scenes work required to completely remove someone from your account and we want to make sure it is done properly. Just let us know you want to remove someone from your account, and we’ll do the rest.

Upload your own photo for your membership card

You will have to visit us at the Canada Games Centre to get your photo taken and pick up your membership card or passes.

We would be happy to talk with you. You can visit us in person at the Canada Games Centre. You can also call us at 867-667-4FUN (4386) or email recreation@whitehorse.ca for more information.