In your web browser (preferably Google Chrome), visit www.whitehorse.ca/play. The process is simple and only takes a few minutes. You can create an account by clicking on the “Launch PLAY” button and then “Create an Account” button at the bottom of the “Log In” Box. Fill out the “Don’t Have a Login Yet?” page. Once all the fields have been completed, click the “Submit” button at the bottom. A new temporary password will be sent to your email address.  You can also add a default payment method to your account. 

Yes, you no longer have to wait for your new account to be activated.  You can even create all of the additional family members you want on your account.  Remember, family should only include those who are related and living at the same address. 

If you have misplaced your password, use the “Forgot Password” link on the login page, and instructions will be sent to the email address on your account.

No. You can still search and view the information at www.whitehorse.ca/play. However, if you would like to register for a program, purchase a membership, or reserve a facility online you need to have an online account.

Yes, you can still register for recreation services in person or over the phone by calling the Canada Games Centre.

Online, we accept MasterCard, VISA or a Debit Card

In person we accept cash, MasterCard, VISA, or Debit (as well as Cheques, Recreation Gift Cards and Purchase Orders) - please visit the Canada Games Centre during regular business hours. 

There is no exchange rate for US cash.  American Express is not accepted. 

Here are some of the things you can do with your PLAY account:

• Save MasterCard, VISA or bank account information on your account for future purchases, through our secure and encrypted payment service.
• View transaction history, and reprint receipts.
• View current account credits, or balances owing.
• Manage your personal information including name, address, phone number, email address.
• Create and link members of your family under one account.
• View family schedules and stay on top of when who needs to be where for what program.
• Search, filter and review invoices.
• View your shared credit, past due and net account balances online.

What else can I do?

• View, search, and find information on programs and services.
• Register and pay for courses in one easy transaction.
• See available times for bookings in City facilities, parks and campsites.
• Request rentals and bookings at certain facilities and outdoor spaces.

What can’t I do?

There is always background work that needs to be completed by Administration, so there are a few things you will not be able to do including:

Withdraw from a course

We often have people on waitlists that need to be contacted as quickly as possible to fill any open spots in the program. There are also withdrawal and other administrative fees that may be applicable if you withdraw from a course. Let us know if you need to withdraw, and we’ll take care of it for you.

Remove someone from your account

There is a lot of behind the scenes work required to completely remove someone from your account and we want to make sure it is done properly. Just let us know you want to remove someone from your account, and we’ll do the rest.

Upload your own photo for your membership card

You will have to visit us at the Canada Games Centre to get your photo taken and pick up your membership card or passes.

We would be happy to talk with you. You can visit us in person at the Canada Games Centre. You can also call us at 867-667-4FUN (4386) or email recreation@whitehorse.ca for more information.