Accessible Low-Floor Buses

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What is the accessible low-floor bus?

The accessible low-floor bus service provides easier access for existing transit customers, and increased mobility for Whitehorse accessible community with features including:

  • no steps - entry and exit
  • bus floor lowers to curb level
  • entry access ramp for quick and safe wheelchair and assisted mobility devices
  • wheelchair securement provisions for two chairs
  • extra wide passenger doors
  • large electronic destination signs
  • improved panoramic windows
  • improved, comfortable seating for 36 passengers, with wider aisles

How do I know it's a low-floor bus route?

All bus routes and buses are now low floor accessible buses.

If I see an accessible low-floor bus on another route, can I use it?

Low Floor buses displaying the accessible low-floor symbol, will be in operation on all Whitehorse Transit routes. However, this does not necessarily mean that the entire route it is servicing is accessible, as all the bus stops may not offer suitable conditions for boarding and disembarking from the bus.

What do I need to know before I can use the low floor service?

  • Most manual wheelchairs and some electric wheelchairs can be accommodated on low-floor buses.
  • A wheelchair must be no wider than 30 inches and no longer than 48 inches. If you are not sure if your wheelchair can be accommodated, or whether you will be able to maneuver into the wheelchair space provided, please contact Whitehorse Transit at 668-8394 and an orientation session will be set up.
  • You must be able to board and disembark the bus, deposit the fare; maneuver and secure into the wheelchair space independently.
  • If you are using a wheelchair, you must ensure it is positioned properly, so that it can be secured in the tie-down system.
  • Passengers who require assistance in boarding must be accompanied by a companion.
  • When both wheelchair spaces on an low-floor bus are occupied, or if the bus is full with a standing load of passengers and the bus operator cannot board a passenger in a wheelchair, he will advise the wheelchair passenger that they will have to wait for the next low-floor bus. The bus operator will then notify the Transit Control Centre of the overload situation.