Water and Waste Services

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Monitor your pipes

Residents are advised that noisy water pipes or sinking ground could be indications of a service break. Any concerns should be reported to 668-8350.

Frost Depth

Please be advised to keep your water service frost protection on. Even though air temperatures are warming, the ground frost is still 3 to 4 metres deep in most areas of town, at which services are most vulnerable to freezing. Please keep your frost protection on until you are advised to turn it off in mid-June.

Your frost protection devices could include authorized free flowing bleeders, thermostatically controlled bleeders, circulating pumps, electrical impedance heat trace, and aqua flows.

IMPORTANT: If you plan to be away for more than a day and you have a City supplied Sentinel Thermostatically Controlled Bleeder, put it on Vacation Mode.

Homeowners with aqua-flow devices are asked not to disconnect or use the device as a bleeder. Disconnection will result in plugging of the filters.

Frost depth is measured in metres.

For more details, please call 668-8350, Monday to Friday from 8 a.m. to 5 p.m.

COVID-19 Protocols

During the COVID-19 pandemic, the City of Whitehorse is making temporary changes to Waste Services to ensure the safety of staff and the public. To see the latest updates on how to handle your residual waste, organics, and recyclables during this public health emergency, check HERE. 

In the event of City employees performing service calls to private residences, we are asking everyone to practice physical distancing measures by maintaining a minimum distance of 2 metres (6 feet). As always, we ask that residents provide a clear route to the work site by removing any obstacles and tripping hazards, ensuring that stairs and crawl spaces are safe, and keeping animals secured in another areaCity employees may also take additional precautions such as wearing personal protective equipment. We would like to thank residents for their patience and cooperation during this time.

Who We Are

Water and Waste Services is responsible for: 

  • Water pumping and distribution
  • Sanitary sewer system
  • Storm drainage system
  • Curbside compost and waste collection
  • Whitehorse Waste Management Facility and Compost Facility
  • Warehouse operations

The department operates primarily from the Whitehorse Operations Building at 187 Range Road.