Water and Waste Services

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  • During the COVID-19 pandemic, the City of Whitehorse is making temporary changes to Waste Services to ensure the safety of staff and the public. To see the latest updates on how to handle your residual waste, organics, and recyclables during this public health emergency, check HERE. 

  • In the event of City employees performing service calls to private residences, we are asking everyone to practice physical distancing measures by maintaining a minimum distance of 2 metres (6 feet).

  • As always, we ask that residents provide a clear route to the work site by removing any obstacles and tripping hazards, ensuring that stairs and crawl spaces are safe, and keeping animals secured in another area.

    City employees may also take additional precautions such as wearing personal protective equipment.

    We would like to thank residents for their patience and cooperation during this time.

Who We Are

Water and Waste Services is responsible for: 

  • Water pumping and distribution
  • Sanitary sewer system
  • Storm drainage system
  • Curbside compost and waste collection
  • Whitehorse Waste Management Facility and Compost Facility
  • Warehouse operations

The department operates primarily from the Whitehorse Operations Building at 187 Range Road.

Monitor your pipes

Residents are advised that noisy water pipes or sinking ground could be indications of a service break. Any concerns should be reported to 668-8350.

Frost Depth 

Frost protection devices should now be turned on. These could include authorized free flowing bleeders, thermostatically controlled bleeders, circulating pumps, electrical impedance heat trace, and aqua flows.

Homeowners with aqua-flow devices are asked not to disconnect or use the device as a bleeder. Disconnection will result in plugging of the filters.

Frost depth is measured in meters.

For more details, please call 668-8350 from 8 am to 5 pm Monday to Friday.