Water and Waste Services
News
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During the COVID-19 pandemic, the City of Whitehorse is making temporary changes to Waste Services to ensure the safety of staff and the public. To see the latest updates on how to handle your residual waste, organics, and recyclables during this public health emergency, check this webpage often:
- Recycling has resumed at Raven Recycling for collection of cardboard, paper, refundable beverage containers, tin and mixed plastics. Raven is no longer collecting styrofoam for recycling.P&M Recycling is only accepting refundable beverage containers. Further details about P&M’s recycling reopening will be announced soon. The Whitehorse Waste Management Facility is currently accepting only cardboard recycling but will reopen its Mixed Recycling depot in the near future.
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Compost sales are no longer suspended. As of April 27, 2020, bagged compost is for sale at the Waste Management Facility during open hours but is temporarily sold out. Bulk compost sales will commence early June, by appointment only, Mon-Fri 8:30-4:30. Additional health and safety measures will be in place for these transactions. Read the full Compost Sales PSA
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In the event of City employees performing service calls to private residences, we are asking everyone to practice physical distancing measures by maintaining a minimum distance of 2 metres (6 feet).
As always, we ask that residents provide a clear route to the work site by removing any obstacles and tripping hazards, ensuring that stairs and crawl spaces are safe, and keeping animals secured in another area.
City employees may also take additional precautions such as wearing personal protective equipment.
We would like to thank residents for their patience and cooperation during this time.
- Week of November 11 - all frost protection devices should now be switched ON. Scroll down for details.
Who We Are
Water and Waste Services is responsible for:
- Water pumping and distribution
- Sanitary sewer system
- Storm drainage system
- Curbside compost and waste collection
- Whitehorse Waste Management Facility and Compost Facility
- Warehouse operations
The department operates primarily from the main floor of the Municipal Services Building at 4210 Fourth Avenue.
Monitor your pipes
Residents are advised that noisy water pipes or sinking ground could be indications of a service break. Any concerns should be reported to 668-8350.
Frost Depth
Frost protection devices should now be turned off. These could include authorized free flowing bleeders, thermostatically controlled bleeders, circulating pumps, electrical impedance heat trace, and aqua flows.
Homeowners with aqua-flow devices are asked not to disconnect or use the device as a bleeder. Disconnection will result in plugging of the filters.
- Frost Depth chart for 2019-2020
- 2018-2019 chart
- 2017-2018 chart
- 2016-2017 chart
- 2015-2016 chart
- 2014-2015 chart
- 2013-2014 chart
- Further historical information also available here
Frost depth is measured in meters.
For more details, please call 668-8350 from 8 am to 5 pm Monday to Friday.