In the event of City employees performing service calls to private residences, we are asking residents to take extra steps towards keeping our staff safe. This includes, if possible, practicing social distancing and maintaining a minimum distance of 2 metres (6 feet) if you are experiencing any illnesses.
As always, we ask that residents provide a clear route to the work site by removing any obstacles and tripping hazards, ensuring that stairs and crawl spaces are safe, and keeping animals secured in another area.
City employees may also take additional precautions such as wearing personal protective equipment.
We would like to thank residents for their patience and cooperation during this time.
- Week of November 11 - all frost protection devices should now be switched ON. Scroll down for details.
Who We Are
Water and Waste Services is responsible for:
- Water pumping and distribution
- Sanitary sewer system
- Storm drainage system
- Curbside compost and waste collection
- Whitehorse Waste Management Facility and Compost Facility
- Warehouse operations
The department operates primarily from the main floor of the Municipal Services Building at 4210 Fourth Avenue.
Monitor your pipesResidents are advised that noisy water pipes or sinking ground could be indications of a service break. Any concerns should be reported to 668-8350.
Frost protection devices should now be activated. These could include authorized free flowing bleeders, thermostatically controlled bleeders, circulating pumps, electrical impedance heat trace, and aqua flows.
Homeowners with aqua-flow devices are asked not to disconnect or use the device as a bleeder. Disconnection will result in plugging of the filters.
- Frost Depth chart for 2019-2020
- 2018-2019 chart
- 2017-2018 chart
- 2016-2017 chart
- 2015-2016 chart
- 2014-2015 chart
- 2013-2014 chart
- Further historical information also available here
For more details, please call 668-8350 from 8 am to 5 pm Monday to Friday.