The City is upgrading water meters to all metered properties.

Letters have been sent to impacted property owners. Upgrades will not impact the standard residential system and there is no change to utility bills.

Installation of new meters is mandatory under Bylaw 2013-57. They will improve reading efficiency and support conservation initiatives.

Neptune Technology Group has been contracted for the installations, with the work expected to take between 30 minutes and four hours per property. The amount of time required for each will depend on the condition and complexity of plumbing. Water may need to be shut down during the work.

Appointments for the meter upgrade are available Monday to Friday, 8 a.m. – 8 p.m. and Saturdays, 9 a.m. – 6 p.m.

Those booking appointments should have the reference number included in the letter they received about the upgrades ready and visit watermeterappt.com or scan the QR code included in the letter.

Some properties may need to be surveyed ahead of the work. Owners will be contacted separately to schedule the survey.

The City appreciates the time and cooperation of those impacted as these upgrades are done.

For more information, call 668-8350.

More Services
Bulk water station
Bulk water station
Now open 24/7 for potable water!
Water system
Water system
Groundwater is pumped from the wells to the central Selkirk pumphouse in Riverdale.
Water conservation
Water conservation
Why do we need to conserve water in Whitehorse when we have so much of it?
Facts & information
Facts & information
The City of Whitehorse does weekly collection and independent testing of the drinking water, at approximately 20 locations around Whitehorse.

Who We Are

Water and Waste Services is responsible for:

  • Water pumping and distribution
  • Sanitary sewer system
  • Storm drainage system
  • Curbside compost and waste collection
  • Whitehorse Waste Management Facility and Compost Facility
  • Warehouse operations

The department operates primarily from the Whitehorse Operations Building at 187 Range Road.

Livingstone Trail Environmental Control Facility – Long Term Storage Discharge Announcement

The City of Whitehorse will initiate discharge of treated wastewater from its Livingstone Trail Environmental Control Facility – Long Term Storage Pond into Pot Hole Lake and the Yukon River, from August 1 and September 1, respectively until November 1, 2024, with an average flow rate of 38,400 cubic meters per day.

The annual discharge is performed under the terms of the City’s Water Use License MN20-008-01.

If you have any questions, please contact Arcadio Rodriguez, Senior Technologist, Water and Waste Services at 334-7577.

Monitor your pipes

Residents are advised that noisy water pipes or sinking ground could be indications of a service break. Any concerns should be reported to 668-8350.

Frost Depth

Frost protection devices should now be activated. These could include authorized free flowing bleeders, thermostatically controlled bleeders, circulating pumps, electrical impedance heat trace, and aqua flows.
Homeowners with aqua-flow devices are asked not to disconnect or use the device as a bleeder. Disconnection will result in the plugging of the filters.
Questions relating to these devices can be directed to the City of Whitehorse, Water & Waste Services, 668-8350 from 8 a.m. to 5 p.m. Monday to Friday.


Frost depth is measured in metres
2025-2026 chart
2024-2025 chart
2023-2024 chart
2022-2023 chart
2021-2022 chart
2020-2021 chart
2019-2020 chart
2018-2019 chart
2017-2018 chart
2016-2017 chart
2015-2016 chart
2014-2015 chart
2013-2014 chart
Further historical information available here

Don’t Sink Your Grease

When fats, oil and grease go down the drain, they can cause a lot of problems in home, business and City sewer systems. This greasy waste may appear to go down the drain, but it hardens as it moves through the pipes, clogging drain pipes, reducing plumbing flow, creating odours and even sewer backups and floods. Sinking your grease can cost time and money.

Where does fat, oil and grease come from?

Common sources of grease are meats, fats, lards, cooking oil, shortening, butter and margarine, sauces, and salad dressings.

What can you do with fat, oil and grease?

  • Pour grease into a jar, tin can, or coffee mug and let it harden. Hardened grease is easily scraped out and can be placed in  your compost cart.
  • Wipe fats, oil and grease off cooking equipment with a paper towel before washing.
  • Scrape all dishes into compost bin before washing.

Businesses in the Food Industry

The City of Whitehorse Sewer and Storm Bylaw requires all commercial, industrial and institutional food facilities to dispose of fats, oils and grease properly and to install and maintain a proper grease interceptor (grease trap) to appropriate plumbing fixtures.

For a printable copy of the poster below click here.