Taxis

The City of Whitehorse regulates the taxi industry through the Vehicle for Hire By-law. Taxi services bring comfort and convenience to customers as well as a safe ride.

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The Taxi industry is regulated through the enforcement of the Vehicle for Hire By-law. Some of the rules that constables enforce are:

  • Correct fares are displayed and charged
  • Vehicles are neat and clean
  • Drivers display their permits and charter cards
  • Security cameras are in all vehicles
  • Vehicles have proper identification markings
  • Vehicles pass mechanical inspection

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If an offence is observed, please contact the trouble line at 667-2111 or email [email protected].

To assist with your complaint, please provide as much information as possible. Providing the following information will help an officer in addressing the matter:

  • Date and time;
  • Location/addresses where violation took place;
  • Description of offence;
  • Company, car number;
  • Driver permit number;
  • Your name and phone number (so we may get in contact with you to provide an update or gather more information to help us investigate the matter).

Please note Bylaw Constables are on duty from 8:00 a.m. to 9:00 p.m. on weekdays and 10:30 a.m. to 7:00 p.m. on weekends and Statutory Holidays.

Bylaw Services Vehicle for Hire customer service hours are from 1:30 pm to 3:30 pm, every Tuesday and Thursday, at the Public Safety Building, located on 305 Range Rd. The Bylaw Services Department is responsible for the issue of taxi driver permits, enforcement of the Vehicle for Hire By-law, and ensuring a standard of safety and well-being for both drivers and passengers.

Becoming a taxi driver can be fun and rewarding, from meeting new people to helping someone get home safely.

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Taxi vehicles must be inspected and approved that they are safe to operate. Bylaw Services has available, designated officers that can inspect your vehicle.

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NOTE: To process your application, an appointment must be booked with the Bylaw Coordinator. To book an appointment, call 668-8317 or email [email protected]

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The Vehicle for Hire Taxi Driver program was developed to help create a high standard of taxi service in the City of Whitehorse. The course is required for anyone wanting to drive a taxi in the City of Whitehorse.

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