More Services

Who We Are

Water and Waste Services is responsible for:

  • Water pumping and distribution
  • Sanitary sewer system
  • Storm drainage system
  • Curbside compost and waste collection
  • Whitehorse Waste Management Facility and Compost Facility
  • Warehouse operations

The department operates primarily from the Whitehorse Operations Building at 187 Range Road.

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Monitor your pipes

Residents are advised that noisy water pipes or sinking ground could be indications of a service break. Any concerns should be reported to 668-8350.

Frost Depth

Danger of frost has passed. Effective immediately all frost protection devices should be turned off. Your frost protection devices include bleeders, heat trace tapes, transformers, and aqua flows. Please note no action is required in residences with temperature control bleeders (TCB’s).

Questions relating to these devices, please contact Water and Waste Services at 668-8350 from 8:00 a.m. to 5:00 p.m. Monday to Friday.

Homeowners with aqua-flow devices are asked not to disconnect or use the device as a bleeder. Disconnection will result in plugging of the filters.

Don’t Sink Your Grease

When fats, oil and grease go down the drain, they can cause a lot of problems in home, business and City sewer systems. This greasy waste may appear to go down the drain, but it hardens as it moves through the pipes, clogging drain pipes, reducing plumbing flow, creating odours and even sewer backups and floods. Sinking your grease can cost time and money.

Common sources of grease are meats, fats, lards, cooking oil, shortening, butter and margarine, sauces, and salad dressings.

  • Pour grease into a jar, tin can, or coffee mug and let it harden. Hardened grease is easily scraped out and can be placed in  your compost cart.
  • Wipe fats, oil and grease off cooking equipment with a paper towel before washing.
  • Scrape all dishes into compost bin before washing.

The City of Whitehorse Sewer and Storm Bylaw requires all commercial, industrial and institutional food facilities to dispose of fats, oils and grease properly and to install and maintain a proper grease interceptor (grease trap) to appropriate plumbing fixtures.

For a printable copy of the poster below click here.