Are dogs allowed on Transit buses?
Trained service dogs with registration papers are welcome.
Passengers cannot bring any loose (non-caged) animals on the bus. However, if they are small and in a cage, any animal can be transported.
Can I buy transfers to other transit agencies through Token Transit?
Yes. Token Transit works with many agencies around the country and you can purchase passes for any participating Transit Agency.
Can I have a receipt for my pass purchase?
Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account.
Can I request a refund?
Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit, at support.tokentransit.com.
Do I have to ride all around the Transit loop to get back?
The loop based system offers flexible options for all riders with shorter ride times in most cases. Take a look at your route and see if there is a stop across the road from where you got off.
For example, if you went from Riverdale to the Canada Games Centre (CGC) on Route 2, there is no need to get back on at the CGC and ride the loop all the way through Copper Ridge before heading back to Riverdale. Instead, cross Hamilton Blvd at the CGC and catch the bus at the Hamilton and Valley View stop.
Visit our Transit web page for more information!
How do I access Handy Bus services?
Click here for more information on the Handy Bus.
How do I know if my pass is active?
Active passes will be displayed in the Token Transit app when opened.
How do I transfer on Transit?
The bus system features a transfer zone along 2nd Avenue from Rotary Park to Industrial Way. Riders can transfer from their bus to any other bus along this zone. If you need to transfer, ask your driver for a transfer slip when you get on the bus. It is important to note, to have a seamless transfer you should get off at transfer zone stop furthest from where you got on. For example, if coming from Riverdale to transfer to Yukon College, get off at the Industrial Road stop, rather than Rotary Park.
Visit our Transit web page for more information!
How much does it cost to ride with Whitehorse Transit?
Click here for Transit fare information.
I need help with the app! Who can help me?
Should you experience any technical issues with the app, please contact Token Transit, at support.tokentransit.com. BBB customer service representatives can assist with all other questions.
I’m taking a group of students for a field trip. Rather than pay cash or buy paper passes, can I use the Token Transit app?
Yes! You can purchase multiple passes at once using the Token Transit app.
Is my credit card information secure?
All personal and credit card information is securely stored, using Token Transit’s encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.
Is there a record of expired passes?
Yes, you can view a log of your past actions by going to your Account Settings and selecting ‘History’. There will be a new entry every time you use a pass.
- What are the Codes of Conduct?
What happens to my account if I lose my phone?
Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous pass and payment information.
What if my battery dies while my pass is active?
You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone’s battery dies while your pass is active.
When do I need an internet connection?
An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time, and at the beginning of each day on multi day passes.
Where can I learn about the Transit Master Plan?
List of relevant background documents
Resource Brief Description Transit Review 2002 Comprised of 9 action plan items to review the Transit operation and look at the cost recovery shortfalls. Handy Bus Service Review 2001-2005 Report to show the changes in the past 5 years showing the impact of those changes. Whitehorse Sustainability Plan (2015) Comprises 12 goals that describe what the community wants to achieve in the long term. “Strong Downtown and Liveable Neighbourhood” is one of the goal areas. Community Economic Development Strategy (2015) A strategic community development plan with a particular focus on the economy of Whitehorse. The strategy contains 6 goal areas of which “Vibrant Downtown Core” is one of them. Whitehorse Transportation Demand Management Plan, Boulevard Transportation Group (2014) Identifies policies, programs and services to reduce Single Occupancy Vehicle (SOV) reliance and the negative impacts associated with automobile use, and facilitate increased walking, cycling, and transit. Downtown South Master Plan (2011) Sets out a 20 year vision for the future of development and redevelopment in the Downtown South sub-area. Contains specific action items that will guide the City and other partners to create a revitalized area. Whitehorse Downtown Parking Management Plan, Boulevard Transportation Group (2011) A comprehensive plan that identifies a number of strategies to better manage the City’s parking resources and help reduce parking demand. City of Whitehorse Official Community Plan (2010) The overarching guiding land use planning document for the City of Whitehorse that documents the broad objectives and land use policies of the city over the long term. The OCP contains Downtown and Marwell specific policies and land use designations. City of Whitehorse Trail Plan (2007) Document that gives guidance to the City for trail planning, development and programming. Parks and Recreation Master Plan (2007) Includes an inventory of current areas of City responsibility, a review of trends in recreation, and identification of areas for improvement. City-Wide Transportation Study, UMA Engineering (2004) An overall transportation study for the city that examines transportation issues and goals, the road network and traffic operations, transportation safety, alternative modes, and Downtown parking.
Where do I buy a Transit pass?
Click here for locations where Transit schedules and passes can be obtained.
Which passes are available on Token Transit?
All passes are available on Token Transit.