City of Whitehorse SMS Privacy Statement

The City of Whitehorse respects the privacy of individuals who communicate with City employees using SMS text messaging.

Mobile phone numbers and SMS message content are used only for legitimate City business purposes, including work-related communication, operational coordination, scheduling, technical support, responding to inquiries, and similar activities.

The City of Whitehorse does not sell mobile phone numbers or SMS consent information to third parties and does not use SMS consent information for unrelated marketing purposes.

SMS information may be accessed by authorized City personnel when required to perform their duties, support City operations, administer the messaging service, meet legal or regulatory requirements, or address security and operational concerns.

Information collected through SMS may be retained in accordance with applicable City information management, records retention, privacy, and legal requirements.

Standard carrier messaging and data charges may apply when sending or receiving SMS messages.

You may stop receiving SMS messages at any time by replying STOP. For assistance, reply HELP.

For privacy-related questions, please contact the City of Whitehorse through our Contact Us page: whitehorse.ca/contact-us/.