Billing and Payments

The City is reminding residents and business owners about the options for receiving and paying City invoices and bills during a postal strike.

Specified due dates remain in place for all City bills and invoices. This means interest will accrue on any late payments.

 Utility Bills

Copies of utility bills can be requested via email at [email protected], by phone at 667-6401 or in-person at City Hall.

Utility payments must be received by the due date to avoid late charges. They are accepted in-person at City Hall or online.

Visit whitehorse.ca/online-payment to make a payment and set up pre-authorized payments.

Receive your utility and tax bills by email when you sign up for e-billing by visiting whitehorse.ca/online-billing.  Residents are encouraged to sign up before October 6 to receive their next utility bill by email.

Miscellaneous Accounts Receivable

Residents and businesses are advised to contact [email protected] for confirmation of any outstanding amounts.

Business License Renewals

Business owners who need to renew their business licenses during the strike can request fee amounts via email at [email protected], by phone at 668-8340, or in-person at Building Services, 6-151 Industrial Road.

Payments are accepted in-person at Building Services, by phone at 668-8340 or online by visiting whitehorse.ca/business-license.

Grants and other payments

Cheques will be held at City Hall for pick up.

Residents expecting payments from the City are encouraged to contact [email protected] to discuss options and learn how to sign up for e-payments.

The City will provide updates as necessary for the duration of the postal strike.