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May 27, 2022
Published by Communications Team on May 27, 2022

Where can I learn about the Transit Master Plan?

Transit Master Plan 2018 List of relevant background documents Resource Brief Description Transit Review 2002 Comprised of 9 action plan items to review the Transit operation […]
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May 27, 2022
Published by Communications Team on May 27, 2022

When do I need an internet connection?

An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time, and […]
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May 27, 2022
Published by Communications Team on May 27, 2022

What if my battery dies while my pass is active?

You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone’s battery dies while your pass is […]
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May 27, 2022
Published by Communications Team on May 27, 2022

What happens to my account if I lose my phone?

Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with […]
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May 27, 2022
Published by Communications Team on May 27, 2022

What are the Codes of Conduct?

Click here to learn about the Driver Code of Conduct. Click here to learn about the Passenger Code of Conduct.
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May 27, 2022
Published by Communications Team on May 27, 2022

Is there a record of expired passes?

Yes, you can view a log of your past actions by going to your Account Settings and selecting ‘History’. There will be a new entry every […]
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May 27, 2022
Published by Communications Team on May 27, 2022

Is my credit card information secure?

All personal and credit card information is securely stored, using Token Transit’s encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.
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May 27, 2022
Published by Communications Team on May 27, 2022

I’m taking a group of students for a field trip. Rather than pay cash or buy paper passes, can I use the Token Transit app?

Yes! You can purchase multiple passes at once using the Token Transit app.
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May 27, 2022
Published by Communications Team on May 27, 2022

I need help with the app! Who can help me?

Should you experience any technical issues with the app, please contact Token Transit, at support.tokentransit.com. BBB customer service representatives can assist with all other questions.
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May 27, 2022
Published by Communications Team on May 27, 2022

How much does it cost to ride with Whitehorse Transit?

Click here for Transit fare information.
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May 27, 2022
Published by Communications Team on May 27, 2022

How do I transfer on Transit?

The bus system features a transfer zone along 2nd Avenue from Rotary Park to Industrial Way. Riders can transfer from their bus to any other bus […]
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May 27, 2022
Published by Communications Team on May 27, 2022

How do I know if my pass is active?

Active passes will be displayed in the Token Transit app when opened.
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