Using your PLAY Account
The City of Whitehorse uses an online software system (XPLOR) that allows you to:
- Search and register for courses and events
- Pre-register for fitness drop-in activities
- Discover and book facility spaces
- Book campground spots
- Purchase memberships and admission passes to the Canada Games Centre
- Manage your account
- Request refunds online
Learn how to sign up and register below.
On This Page
2. Accessing Your PLAY account
3. How To’s & Video Tutorials
4. Frequently Asked Questions
Create your Account
- Visit whitehorse.ca/play
- Click on ‘My Play Account’ (takes you to new software page)
- Click on ‘Signup’ at the top of the page
- Complete all fields with current information. The primary owner must register first. Family members can be added once your account has been activated.
- Once all fields are complete, click the Submit button.
*Important – An email will be sent to the email address provided, with your username and temporary password.
- After clicking the Submit button, you’ll be taken to your new online account.
- Click on the ‘Manage Login’ button at the top of the screen and enter the temporary password emailed to you, then enter a NEW password.*
- Click on ‘Add Family Member’ to add additional members to your account.
*Important – Passwords must include the following: 8 characters long, 1 upper case letter, 1 lower case letter, 1 number, 1 special character.
For easy viewing and full access, log into your PLAY Account. Alternatively, you may select one of the buttons below. You will be required to log into your account for any registrations or transactions.
Learn to:
- Create your account
- Set your permanent password
Learn to:
- View and purchase memberships
- View and purchase admission passes
Learn to:
- Add family members
- Save financial information
- View memberships
- View activity registrations
- View account balances, credits & statements
- View receipts
- Add documents
Learn to:
- View facility information including address, fees, and description
- Search and view facility availability
Learn to:
- Search, view and register for activities
- Check out
- View activity registrations
- Export a calendar for all of your family activities or add to your electronic calendar
- Manage online withdrawals/ & request refunds
Learn to:
- Search, view and register for activities
- Check out
- View activity registrations
Learn to:
- Search, view and register for a fitness class
- Check out
- View activity registrations
- Export a calendar for all of your family activities or add to your electronic calendar
- Manage online withdrawals/ & request refunds
or
Learn to:
- Create your account
- Set your permanent password
Learn to:
- View and purchase memberships
- View and purchase admission passes
Learn to:
- Add family members
- Save financial information
- View memberships
- View activity registrations
- View account balances, credits & statements
- View receipts
- Add documents
Learn to:
- View facility information including address, fees, and description
- Search and view facility availability
or
Parks & Recreation
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How do I advertise at the Canada Games Centre or Takhini Arena?
View sponsorship and advertising opportunities
- How do I book a City Facility?
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How do I find a playground?
Click here to see our playgrounds listing complete with addresses, pictures and more information!
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How do I find a trail?
Click here for the Trails web page!
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How do I find out about closures or cancellations before coming to the CGC?
The CGC regularly hosts events that affect our drop-in schedule. View out online schedule for the most up-to-date information.
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How do I navigate the online drop-in schedule?
IMPORTANT NOTICES
Will remind you of upcoming closures and events that may affect the drop in schedule
CALENDARS
There are 4 calendars to choose from;
- Aquatics Drop-In
- Arenas Drop-In
- Fitness Drop-In
- Recreation Drop-In
Once you have clicked on a calendar, you will see events for that area for today.
When you hover over the information icon, you will see information about the drop-in
To navigate back to a different calendar, click the back button.
FILTERS
- To open filter on mobile phone, click the blue icon on the top right.
- SERVICE is the drop-in activity name.
- If you are filtering by service, always include ‘booked event’ and ‘maintenance’ as well as the activity you are searching for so that you can see when there are closures or events that may affect the drop in schedule.
- DATE
- To look at a date in the future, filter the end date first.
- DAY OF THE WEEK
- AGE
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How do I register for a Recreation program?
You have the choice of three ways to register for a program:
- Online at Whitehorse.ca/play (click to learn more)
- By phone at 667-4FUN (4386)
- In person at the Canada Games Centre
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What do I do if I’ve lost something at the CGC?
The CGC is not responsible for any lost or stolen items; however, if something is returned we will place it in the lost and found for up to 48 hours. Contact us ASAP and we’ll do our best to locate your item. Valuable items found are locked in a safe and held for a longer period of time. In order to help prevent losing items, we suggest that you leave all valuable items at home.
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What is your withdraw and refund policy for recreation programs?
All courses are non refundable within 7 days of course start date.
Courses withdrawn prior to 7 days are subject to a $30.00 withdrawal fee.
If the program fee is less than $30, only the program fee is charged and no balance is refunded
If the City of Whitehorse cancels a program, participants will be notified and a full refund will be credited to your account.