Property Tax and Utilities

I have received multiple property tax notices for the same property; have I been billed twice?

If the roll number is the same on your notices, then they're copies of the same notice. Each owner on title is set up by default to receive a copy of the property tax notice. If you wish to change this, please email your request to receivables@whitehorse.ca.

I have received a property tax notice for a property I no longer own.

When the title of a property is transferred to a new owner, it can take up to 2-4 weeks for the City of Whitehorse to receive and process this information. Sometimes bills are generated during this window, and are mailed to the old owner. Please verify if the title has since been changed by emailing receivables@whitehorse.ca. A copy of the title is needed to change to a new owner.

To change ownership of homes in a mobile park, fill out the Change of Mobile Home Owner form on the website. Alternatively, the buyer or seller must provide a copy of the bill of sale, or a letter from the involved lawyer stating the change of ownership. Please email to receivables@whitehorse.ca.

My property tax notice has an amount under arrears, but I paid my taxes in full last year.

If the amount is in brackets, it is a credit on your account. This usually happens due to an overpayment on your account, a grant being applied to your account, or your account is under a pre-authorized payment plan. Transaction history for property tax accounts can be found by logging into Virtual City Hall at http://vch.whitehorse.ca.

If the amount is not a credit, but you paid last year’s taxes in full, then it is likely you missed a utility account payment, which was then transferred over to your tax account. Unpaid utilities are automatically transferred to property tax accounts each year at the end of February. Transaction history for utility and property tax accounts can be found by logging into Virtual City Hall at http://vch.whitehorse.ca.

• Telephone/Online Banking: Please contact your financial institution to see if they offer internet banking services. For internet banking, the payee is City of Whitehorse TAXES and the account number is your roll number. Payee names may vary depending on your financial institution.  Try searching “Whitehorse” and selecting the option with “Tax(es)” in the name. We do not accept e-transfers.
• Telephone Banking: Please contact your financial institution to see if they offer telephone banking services.
• Drop Box: Place cheques in the blue Drop Box at the City Hall entrance on Second Avenue.
• In person: Front counter service open from 8:30 am to 4:30 pm. Cash, cheques and debit cards are accepted.
• Mail: Send cheques to 2121 Second Avenue, Whitehorse, YT, Y1A 1C2

Make cheques payable to the City of Whitehorse.
Do not put cash in the mail or Drop Box.
Credit cards are not accepted for Property Tax payments.

Property taxes are based on a formula that uses the assessed value provided by the Government of Yukon and mill rates established by the City of Whitehorse: Assessment x Mill Rate = Tax Levy 

Learn more about paying your tax bill here:

Please note Property Taxes cannot be paid with a Credit Card.

• You split your annual tax levy over 12 months from January to December; 
• Taxes automatically come out of your bank account;   
• You won’t get charged the 10% penalty or monthly interest for late taxes;  
• If you are eligible for the Home Owners Grant (scroll down for HOG details) you can still apply at City Hall and receive the Home Owners Grant from Government of Yukon; 
• We will send notifications in January of each year to let you know what your estimated tax levy is and what your monthly payments are.
• Please use this form for Pre-authorized Payments for Property Taxes  

Click here for more information from Yukon Government. 

Did you know? If your mortgage holder is using the Home Owners Grant towards your payment, the deadline to hand in the HOG application form is June 10, 2022.

The HOG application form is available online for those who pay taxes directly to the City.

Attention! If your taxes are being paid via pre-authorized payments, you must apply for your HOG manually using this form.

The City of Whitehorse offers a fast and convenient way to receive your utility & tax bill. With our E-Billing system (Esend) you can have your bills sent directly to your email account. 

• It is an environmentally friendly option
• It avoids delivery delays 
• It is more convenient 

How to Enroll
Complete and sign the enrolment/authorization form below. Make sure you fill in all your information correctly including email.

• Complete E-Billing Online Form, OR
• Download form and mail, hand deliver, email or fax as follows:

For questions regarding Esend please call Accounts Receivable at 667-6401 or email receivables@whitehorse.ca

• Cash, Cheque, Debit
• Credit Card (Visa or MasterCard) - except Property Taxes 
• Online Banking through your bank 
  • For Utilities: search using Whitehorse Utility or City of Whitehorse Utility
  • For Property Taxes: search using Whitehorse Tax or City of Whitehorse Tax
  • We do not accept e-transfers
• Online Payment for Utilities and Other Invoices
• Pre-authorized Payment
  • Visa, MasterCard or Bank Account for Utilities - please use this form 
  • To cancel pre-authorized payment for utilities, use our online form
  • Please use this form for Property Taxes 
  • Please use this form for Other Accounts Receivable Billing